Legal

Credits

Concept and production:

This webstore is set up with Prestashop Webstore Software, on Prestashop's e-commerce blog you will find news and advice about online sales and running your e-commerce website. The payment system runs through ingenico.

Charter Patio Fashion webshop

 1. Return: right of replacement and return

The clothing can be returned no later than 14 days after purchase. The garment must be unworn and undamaged (without wear, odour and/or other traces). And the purchased price tags may not have been removed.

The amount of the correctly returned garment purchase will be refunded, in the amount of the current value. Please mention your correct bank account in advance. However, the cost of transport will be deducted from the refund pro rata to what has been returned. You will still receive a gift voucher for the value of the shipping cost and any return cost which is valid for 3 months.  Please return the goods to Patio Fashion Bv, Bondgenotenlaan 139a, 3000 Leuven.

1.1 Maintenance - Errors

Errors 

Must be returned within 14 days, without wear, odour and/or other traces. Either an identical other garment will be sent or the amount of the clothing purchase will be refunded. Please mention your correct bank account in advance.

Cracked fabric?

The viscose/elastane/spandex fibres become hard when ironed too hot. You will not notice this after ironing. But when you put on the garment later, the fibres will 'break'. They lose their resilience and the quality of your outfit drops. This is a common user fault, but not a clothing fault.

Note:

The Patio clothing consists of the better collections with their own design of the label Anna Catharina - registered brand or other young designers. However, this is not "haute couture". Don't confuse both, with haute couture the price level is many times higher and the finish is supposed to be just as much higher.

2. Delivery/shipping/return costs

Belgium: for purchases under €50, the shipping cost from €4.50 including VAT is free of charge.

Netherlands: for purchases under € 75, the shipping cost is € 8 VAT incl. For purchases from € 75 free of charge. 

France: for purchases under €75 the shipping costs are €6 including VAT. For purchases from €75 free of charge. 

Germany-Luxembourg: for purchases under €110 the shipping cost is max €10.50. From a purchase of €110 free of charge.

Austria, Italy and Portugal: for purchases under €130 the shipping cost is up to €13.50. From a purchase price of €130 free of charge.

Other countries only on request.

As a rule, items are shipped within 1 to 4 working days after ordering and payment. 

When you return clothing, the amount of the clothing purchase will be refunded, to the amount of the current value, minus the shipping and/or return costs. However, you will receive a gift voucher to the value of this deducted transport and/or shipping cost, which is valid for 3 months. Please mention your correct bank account in advance. The standard transport cost will be deducted from the refund, unless not everything is returned. In that case, the transport costs will be deducted pro rata. Please return the goods to Patio Fashion Bv Bondgenotenlaan 139a at 3000 Leuven.

3. Prices and payment methods

The prices valid at the time of the order are applicable. All prices quoted are inclusive of the statutory VAT.

Payment of the articles is done via payment card or via prepayment. Patio Fashion reserves the right to refuse certain payment methods at any time, e.g. after carrying out a creditworthiness check. 

Clothing and accessories will only be shipped after advance payment has been received.

4. Refusal of orders

Patio reserves the right to refuse any online order. Patio Fashion bv can make this decision entirely at its own discretion, without further justification. If Patio Fashion chooses not to carry out an online order, it will inform the ordering party and of course refund the amount paid. 

Orders can only be validly placed through the Patio Webshop in the following languages: Dutch.

5. Retention of title

All items remain the property of Patio Fashion BV until they have been paid for in full.

6. Protection of personal data

All personal data necessary to process an order are stored securely by Patio Fashion bv or its employees, and can be passed on to companies, with which Patio or its service providers collaborate, when this is necessary for the processing of the order. Patio reserves the right to have the personal data provided by you analyzed and processed.

Whenever Patio transmits personal data to third parties, these third parties may only process the personal data for purposes strictly related to their tasks. These third parties are bound by the conditions that Patio Fashion bv imposes on them, which guarantee the protection of your privacy.

In addition to the purposes described above, Patio Fashion bv may also process your personal data for advertising purposes if you have given your permission to do so. Everyone is also entitled to unsubscribe at any time and have their data deleted. If it is necessary to manage the advertising system, your personal data may also be passed on to companies that collaborate with Patio or its service providers. 

If you would object to this use of your personal data, you can choose to unsubscribe from Patio advertising initiatives. You can do this at any time by simply contacting Patio via the contact form on the Patio Fashion website. 

Your personal data will be kept strictly confidential and care will be taken to protect your legitimate interests, as provided for by the Gdpr legislation. Patio Fashion bv will never sell your personal data to third parties.

7. Warranty

The Belgian statutory guarantees apply, except where they have been expressly deviated from.

8. Owner of the online shop

Patio Fashion B.v.

Bondgenotenlaan 139a

3000 Leuven

VAT BE 0416 737 338.

Belgium

CEO Jeff Van den Bergh

You can contact us as follows:

Via the contact form on the website

Telephone: 0 (032) 16 23 15 32