GENERAL SALES CONDITIONS WEBSHOPB2C https:

//patiofashion.com ENG

Company information:


Patio Fashion bv

Bondgenotenlaan 139 a

3000 Leuven Belgium

Rpr Leuven

marketing@patiofashion.com

0032 (0)16 298 032

0032 (0)16 231 532

No fax.

0416737338

Vat Be0416737338

Registered office: Bergstraat 38

2220 Heist op den berg[

Rpr Mechelen

 

Article 1: General provisions:

The e-commerce website of Patio fashion, a BV with registered office at Bergstraat 38, 2220 Heist op den Berg, VAT BE 0416737338, RPR Leuven (hereinafter 'Patio fashion' offers its customers the opportunity to offer the products from its webshop online. to buy.

These General Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order through the 'Patio fashion' web shop, the Customer must explicitly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, except when they have been accepted in advance, in writing and expressly by 'Patio fashion'.

Article 2: Price

All prices quoted are expressed in Euro, always including VAT and all other duties or taxes obligatory to be borne by the Customer.


If delivery, reservation or administrative costs are charged, this will be stated separately.
The indication of price only refers to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: Offer:

Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind 'Patio fashion'. 'Patio fashion' means that the correctness and completeness of the information provided is only bound to an obligation of means. Patio fashion is under no circumstances liable in the event of manifest material errors, typesetting or printing errors.


If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service in advance.


The offer is always valid while stocks last and can be adjusted or withdrawn at any time by 'Patio fashion'. Patio fashion cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases:

Order procedure

Phase 1: fill in personal information

Create an account: Fill in all your details and optionally tick for the newsletter.

Phase 2 

You can choose from clothing or accessories.

Click on the desired item on the correct color and size (fork) and look at the bottom section “add to basket” to see if the item is in stock. Very important: the size usually includes a measuring fork indicating the smallest and largest European German Dutch standard size.

Click on the dark beige bar “add to shopping cart”.”.

 

A pop-up will appear with photo description article price VAT included color, fork and quantity.

Right total purchase amount. Any shipping costs can be sent with “Mondial Relay parcel service” (of course free of charge when picked up in store).

Either shop continue

Or close: left mouse click on dark beige bar “go to payment”

Left mouse click on dark beige bar “confirm order)”

Check your address, change if necessary, and click on it with the left mouse and then click with the left mouse on "continue"

Phase 3 Delivery

Select the delivery to pick up shop a) Patio Fashion Leuven b) Patio fashion  Heist op den Berg tick and click on continue.

c) If you want delivery via a collection point “Mondial Relay”:

Select your desired collection point and click on the dark beige bar “use this collection point”.
Then click on “continue”.

Phase 4: Payment

Overview with:

Your delivery address.

Your billing address.

Your shipping method.

Correct if necessary. More to the right you have the photo of the article, the description of the article, the size or measuring fork and the color and detailed and total cost of the order including VAT.
Then the customer must tick: I accept the general terms and conditions.

The Customer can choose between the following payment methods.

Credit Card Debet card Bancontact or Ideal.

              

Click on the correct payment method and follow the indicated payment procedure.
After payment, an order confirmation appears with a green bar and the e-mail with details of the order is sent to the customer.

 

“Patio Fashion” is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and execution of the agreement

The order will be transported to the designated Patio shop for collection within 4 working days or sent via “Mondial Relay” between 1 to 7 working days after the order.

Collection in the shop “Patio Fashion” Leuven or “Patio Fashion” Heist op den Berg is free.
Shipping only to collection point “Mondial Relay”

Items ordered through this web shop are delivered  in

Belgium € 4.50 VAT incl. And free from € 50 and will be shipped after 3-5 working days.

Germany maximum € 11 and free from € 75 and will be shipped after 4-7 working days.

France maximum € 6 and free from € 75 and will be shipped after 4-7 working days.

Grand Hertigdom Luxembourg maximum € 11 and free from € 75 and will be sent after 4-8 working days.
Italy maximum € 13.50 and free from € 130 and will be shipped after 4-8 working days.

The Netherlands maximum € 8 and free from € 75 and will be shipped after 4-8 working days.

Austria maximum € 13.50 and free from € 130 and will be sent after 4-8 working days.

Portugal maximum € 13.50 and free from € 130 and will be sent after 4-8 working days.

Spain maximum € 11.50 and free from € 110 and will be shipped after 4-8 working days.

Other countries on request.

Delivery is made by Pick up at the shop “Patio Fashion” Leuven or “Patio Fashion” Heist op den Berg is free of charge.

Shipping only to collection point “Mondial Relay” to reduce our “ecological footprint”.


Unless otherwise agreed or expressly stated otherwise, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.


Any visible damage and / or qualitative shortcoming of an article or other shortcoming in delivery must be reported immediately by the Customer to “Patio Fashion”.


The risk of loss or damage is transferred to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk already transfers to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by “Patio Fashion bv”.

Article 6: Retention of title

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from “Patio fashion bv” if the right of withdrawal applies The Customer has the right to withdraw from the agreement within 14 calendar days without giving reasons.

The withdrawal period expires after 14 calendar days.

a)      after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.


b) Or for web sales where the Customer has ordered several goods in the same order, which are delivered separately: "the day on which the Customer or a third party designated by the Customer, who is not the carrier, physically takes possession of the last good. ".


c) for contracts concerning the delivery of a good consisting of several shipments or parts: "the day on which the Customer or a third party designated by the Customer, who is not the carrier, physically takes possession of the last shipment or the last part.

e) for contracts concerning the regular delivery of goods during a certain period: "the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the first good.".

To exercise the right of withdrawal, the Customer must inform “Patio Fashion bv Bondgenotenlaan 139 a, 3000 Leuven marketing@patiofashion.com by means of an unambiguous statement (eg in writing by post or e-mail) of his decision to cancel the agreement. revoked. The Customer can use the always attached model withdrawal form for this purpose, but is not obliged to do so.

"The Customer can also electronically complete and send the model withdrawal form or any other clearly formulated statement via our website https://www.patiofashion.com. If the Customer makes use of this option, we will immediately transfer the Customer to a durable medium ( e.g. by e-mail) send a confirmation of receipt of his withdrawal.



In order to meet the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.


The Customer must return or hand over the goods immediately, but in any case no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the agreement to “Patio fashion” in one of the two stores Patio Fashion bv Bergstraat 38 Heist at den Berg or Patio Fashion bv Bondgenotenlaan 139 in 3000 Leuven or via a return shipment, at the expense of the customer, via Mondial Relay to collection point “T'Winkeltje” Tiensestraat 274 in 3000 Leuven. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods will be borne by the Customer unless he returns the articles directly to the store.

 

The Customer is requested to return the items in their original condition and packaging, with all accessories supplied and instructions for use. If the returned product is in any way reduced in value (eg wear, odor and / or other traces or damage or if the tipsy price labels have been removed, “Patio Fashion” reserves the right to hold the Customer liable and to claim damages for any diminished value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

All returned items are carefully examined. The basic principle here is that the consumer may only inspect the article, as he would be allowed to do in a store. Returned items may be tried on, but may not have been used. If an item has undergone a depreciation due to the use of the Customer, this will be charged to the Customer

 

If the Customer cancels the agreement, “Patio Fashion BV” will refund all payments received from the Customer up to that moment, including the standard delivery costs, within a maximum of 14 calendar days after “Patio Fashion” has been informed of the decision. from the Customer to withdraw from the contract and has received the return shipment. In the case of sales agreements, “Patio Fashion BV” can wait with the reimbursement until it has received all goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs as a result of the Customer's choice of a delivery method other than the cheapest standard delivery offered by “Patio Fashion” (hand in one of the two stores: Patio Fashion bv Bergstraat 38 Heist op den Berg or Patio Fashion bv Bondgenotenlaan 139 in 3000 Leuven) will not be reimbursed.

“Patio Fashion BV” reimburses the Customer with the same payment method that the Customer used for the original transaction, unless the Customer has explicitly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.



The Customer cannot exercise the right of withdrawal for:

 service contracts (eg Retouches) after the full performance of the service

● the delivery or provision of goods or services whose price is subject to fluctuations in the financial market on which “Patio Fashion BV” has no influence and which can occur within the withdrawal period occur.


● the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person.


● the delivery of goods that spoil quickly or with a limited shelf life.


● the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.


● the delivery of goods which, by their nature, are irrevocably mixed with other products after delivery.
● agreements in which the Client has specifically requested “Patio Fashion BV” to visit him in order to carry out urgent repairs or maintenance there.


● the provision of accommodation other than for residential purposes, goods transport, car rental services, catering and leisure-related services, if a specific date or period of performance is provided for in the agreements.

Article 8: Warranty

Under the law of September 21, 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.



To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.



For articles purchased online and delivered to the Customer's home or via a collection point, the Customer must contact the “Patio Fashion BV” customer service and return the article to “Patio Fashion BV” at his expense.

When a defect is established, the Customer must inform “Patio Fashion BV” as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after it has been established. Afterwards any right to repair or replacement lapses.

 

The commercial and / or legal warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.


Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable, delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.

Article 9: Customer service

Without prejudice to the exercise of other rights held by “Patio Fashion BV”, in the event of non-payment or late payment from the date of the breach of contract, the Customer is ipso jure and without notice an interest of 10% per year on the unpaid amount. In addition, the Client is legally obliged to pay a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, “Patio Fashion BV” reserves the right to take back items that have not been (fully) paid.

Article 11: Privacy

The person responsible for processing, “Patio Fashion”, respects the General Data Protection Regulation and the Belgian Privacy Act of July 30, 2018.


The personal data you provide will only be used for the following purposes: the execution of the concluded agreement, the processing of the order , sending newsletters, advertising and / or marketing purposes. The legal grounds are: the performance of the agreement, the consent, the fulfillment of legal and regulatory obligations and / or the legitimate interest of the company.

You have a legal right to inspect and possibly correct, supplement or delete your personal data. In a number of cases listed in the GDPR, you may also request that the processing of your personal data be restricted. You can also object to the processing of your personal data if you have serious and legitimate reasons that go beyond our need to process your data. Via a written, dated and signed request to “Patio Fashion BV” Bondgenotenlaan 139 a, 3000 Leuven marketing@patiofashion.com, you can request your personal data in digital and legible form free of charge and / or have it transferred to other responsible parties. To the extent that our processing is based on your prior consent, you have the right to withdraw that consent.


In case of use of data for direct marketing: You can object to the use of your data for direct marketing free of charge and do not need to state a reason for this.


To exercise your rights, you can contact “Patio Fashion BV” Bondgenotenlaan 139 a, 3000 Leuven marketing@patiofashion.com.

We treat your data as confidential information and will not pass it on, rent or sell it to third parties.


For more information, see our Privacy Policy [[privacy-wetgeving-en-cookies-webshop-b2c-https://www.patiofashion.com/eng]

Your personal data will be processed by Patio Fashion bv Bondgenotenlaan 139 a at 3000 Leuven marketing@patiofashion.com and 0032 16 29 80 32, for customer management based on the contractual relationship as a result of your order / purchase and for direct marketing (to offer you new products or to offer services) based on our legitimate interest in doing business. If you do not want us to process your data with a view to direct marketing, it is sufficient to inform us at marketing @ patiofashion.com. At that address you can also always ask what data we process about you and correct it or have it deleted, or ask for it to be transferred. If you do not agree with the way we process your data, you can contact the Commission for the protection of privacy (Drukpersstraat 35, 1000 Brussels). A more comprehensive overview of our data processing policy can be found at https://www.patiofashion.com.

Article 12: Use of cookies

Our Website uses cookies and similar technologies. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimize our Website. Without your prior consent, we only place the purely functional cookies that are necessary for our Website to work properly. We first ask for your permission for all other cookies.


For an overview of all cookies that our website places on your device, please refer to our Cookie Policy [URL].


On your first visit to our website you will be asked to accept our cookies. You can subsequently manage your choices yourself at any time.


You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

Article 13: Infringement of validity - non-renunciation

If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.


Failure at any time by “Patio fashion bv” to enforce one of the rights listed in these Conditions, or to exercise any right thereof, will never be regarded as a waiver of such provision and will never invalidate the validity of affect these rights.

Article 14: Change of conditions


These Conditions are supplemented by other conditions to which explicit reference is made, and the general terms and conditions of sale of “Patio fashion bv”. In the event of a conflict, these Terms and Conditions will prevail.

Article 15: Evidence.


The Customer accepts that electronic communications and backups can serve as evidence.

 

Article 16: Applicable law – Disputes


Belgian law is applicable, with the exception of the provisions of private international law regarding applicable law.


The courts of the Consumer's place of residence are competent in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).


If you are a carrier of the UNIZO e-commerce label, add this paragraph: “Patio fashion bv” has subscribed to the Regulations of the UNIZO e-commerce label. A copy of these Regulations and access to the UNIZO complaints procedure is available via https://www.unizo.be/uw-webshop-juridisch-waterdicht-dankzij-het-unizo-e-commercelabel.

APPENDIX 1: MODEL WITHDRAWAL FORM

Withdrawal from Patio Fashion bv Bondgenotenlaan 139 a, 3000 Leuven marketing@patiofashion.com. Dear Customer, you must only complete and return this form if you wish to withdraw from the contract.
I / We (*) share / share (*) hereby inform you that I / we (*) revoke / revoke our agreement regarding the sale of the following goods / provision of the following service (*) (*): Order
reference: web00000 order date: date of receipt:
Name: ……………………………………………… .. First name: ………………………………………….
Street + house number: …………………………………………………………………………………………
Postcode: ………………………. City: …………………………………………………………… ..
Date of return: ……. / ……. / ……….
Articles:

 

Reason of return

Size is too small
□ Size is too big
□ Color is disappointing or does
not suit me □ Does not fit my figure
□ Material is not what I expected from it
Other:
…………………………………………………………………………………………………………………………………………………………..

…………………………………………………………………………………………………………………………………………………………..

…………………………………………………………………………………………………………………………………………………………..

In case of approval, the amount will be refunded to the same account with which you paid. Please enclose one of the two copies of this revocation with the return. In case you return it to the store, bring both copies, one of which can serve as a receipt for you later.
To return: to be returned free of charge in one of the stores:

Patio Fashion bv                                             Patio Fashion bv

Bondgenotenlaan 139 a                              Bergstraat 38

3000 Leuven                                                     2220 Heist op den Berg.

Or send at customer expense to Patio Fashion BV Bondgenotenlaan 139 a at 3000 Leuven by the “Mondial Relay” collection point “t'Winkeltje” Tiensestraat 274 Leuven 3000 and also send an e-mail of withdrawal to marketing@patiofashion.be.

Signature costumer:                                                                    (*) Strike out what does not apply.